Frequently Asked Questions

Ordering and payment
We have gone to great lengths to ensure that the ordering and payment process is as simple, easy-to-use and streamlined as possible. If you should find yourself having trouble, we have compiled the below FAQ to assist you:

1. Will my order be delivered with a message?
2. Is there a limit to how long my message can be?
3. Can I send an order anonymously?
4. I have forgotten my password - what should I do?
5. How will I be reminded of my password?
6. How long will it take to receive a reminder of my password?
7. I requested a password reminder but have not received anything?
8. Can I place an order for delivery some time in the future?
9. I've received a voucher or offer code, how do I apply this to my order?
10. Can I place my order over the telephone?
11. How can I cancel an order?
12. How do I amend an order?
13. I have been issued a refund. When will this show on my statement?
14. What should I do if my credit card payment fails?
Delivery of your order
Our UK delivery service is second to none, and we have gone to great lengths to ensure the quality of our gifts. The below FAQ should help to answer any questions on the delivery of your order:

1. Can I specify a time for my order to be delivered?
2. How will my order be delivered?
3. What if the recipient isn't available to receive the delivery?
4. Can I order for deliverey on a weekend?
5. Can I send gifts without the recipient knowing who they are from?
6. How much does delivery cost?
7. Can I place an order for delivery to multiple addresses?
8. Any special considerations for deliveries to hospitals?
9. Are there any other restrictions on delivery?
10. What does my order status mean?
11. My order does not appear to have been delivered?